Our Meet the Experts series introduces and spotlights the expertise of key members of the Interleasing team. Here we talk to Laura Koloamatangi, who talks about her highlights working with Interleasing and her advice for fleet managers.
How long have you been working in asset finance/fleet solutions for?
I’ve been in the industry for 12 years. I started at a pharmaceutical company, then moved into finance (both times working with fleets), and then moved to Interleasing.
What does your role entail and what excites you about it?
Most of my day-to-day involves corresponding with clients about their fleet management– e.g. sourcing a new vehicle, vehicle repairs, or anything to do with their fleet. I also prepare quotes, plan projects and complete other tasks that deliver value for our clients. Something exciting about my role is that every day is different. My colleagues and clients are really nice. I believe you treat people how you want to be treated, and everyone around me believes the same.
What are some of the challenges that you help solve for clients?
When we speak to a fleet administrator or manager, they often don’t know what they want. Do they want sedans or SUVs? It’s our job to actively listen and understand their pain points, so we can find a solution together. Sometimes, putting together a quote will lead a fleet manager to realise that’s actually not what they want. But this step helps us get closer to the right answer.
What are the biggest opportunities for fleet managers/finance/procurement?
It’s important to understand the governance around switching a fleet to electric or hybrid vehicles. Businesses need to meet their emission targets, so it’s crucial to understand what needs to happen now, and then build a roadmap for the future that aligns with your internal policies.
What opportunities do you see for Interleasing?
Even though many of us work remotely, spending time face-to-face with our clients is important. Spending time together in person builds a stronger relationship. There are also always opportunities for Interleasing to keep open lines of communication to allow for growth for our business.
What future trends do fleet managers need to be aware of?
A normal lease is about 5 years, so there’s a cycle of planning and buying. Planning ahead is especially important if you’re transitioning to an EV fleet. Fleet managers should research into forecasting wear and tear of vehicles, especially with EVs – to help with understanding the residual values of their assets and the broader "whole-of-life" costs.
What makes Interleasing different?
Every business has its imperfections, but it's about how you overcome challenges and invest in future improvements. Interleasing are always seeking feedback, from clients and employees, to make improvements.
What’s your proudest achievement while at Interleasing?
When I first started working with the team, I was nominated for a Drive award by my team leader.
I have also been nominated for a company-wide Hero award. While I don't like being the centre of attention, it was great to be appreciated and recognised.
What was your first job?
At Big W! I was a cosmetics associate and then became a trainee manager. My first job and my first manager helped shape me into the professional I am today. It was where I set my work ethics and values – prioritise customers and your work, and just get it done!
What inspires you?
My family, my two little kids, inspire me to be better and to be more so they can see their parents' work and how they approach life, even outside of work. I want them to be better than us and strive for more and for greatness.
Other resources
Meet The Experts: Tracey-Lee Herbert, National Manager – Client Services
